Afrima Luxury Travel -Terms & Conditions;
We all understand that a company possesses clear and comprehensive terms and conditions to define the business's and its clients' rights and responsibilities. These terms serve as a legal framework that helps protect the company from liability, establishes transparency in transactions, and outlines the expectations regarding services or products. By clearly communicating terms & conditions on payments, cancellations, affiliations(partnership), and privacy, a company fosters trust. It reduces the risk of misunderstandings or disputes, ultimately enhancing customer satisfaction and loyalty. Here are the detailed terms and conditions under Afrima Luxury and Travel;
1. Payments and Bookings,
- Payment Schedule: A deposit of 30% is required at the time of booking to secure your reservation. The remaining balance must be paid upon your arrival for safari often received by cash, if made by credit card or PayPal a client must incur the handling fees to Afrima Luxury Travel usually 5-8% of the overall payments.
- Booking Confirmation: Bookings are confirmed only upon receipt of the deposit. A confirmation email will be sent once payment is processed.
- Payment Methods: We accept major credit cards, bank transfers, and PayPal.
2. Cancellation Policies,
Cancellation by Traveler :
- Cancellations made less than 72 days before departure will incur a charge of 100% administrative fee.
- Cancellations made 72 hours to 7 days before departure will incur a charge of 75% cancellation fee.
- Cancellations made less than 7-21 days before departure will incur a charge of 50% cancellation fee.
- Cancellations made 21 days or longer before departure incur no cancellation fees but cancellations can only made through Afrima Luxury Travel's official sales email, info@afrimaluxurytravel.com.
- “No shows” no shows will be charged 100% (no shows include showing up after meeting up)
- Afrima Luxury Travel Reserves the right to resell tickets for no-showing clients.
- Cancellation by Afrima Luxury Travel :
In the unlikely event that AFRIMA cancels the trip, all payments will be fully refunded, or an alternative arrangement will be offered.
3. Travel Insurance;
- Mandatory Insurance: Travelers are strongly encouraged to purchase comprehensive travel insurance that covers trip cancellations, medical emergencies, and lost luggage.
- Insurance Provider: Clients can choose their provider or opt for the recommended insurance through Afrima Luxury Travel. We advise clients to have the World Nomads Travel Insurance that covers any unforeseen circumstances.
4. Security and Privacy Policy;
- Data Protection: In Afrima Luxury Travel we are committed to protecting the privacy of our clients. Personal information will only be used for booking purposes and will not be shared with third parties without consent.
- Secure Transactions: All payment transactions are processed through secure channels to ensure the safety of financial information.
5. Partnership Affiliations;
- Affiliated Partners: In Afrima Luxury Travel we believe that prior cooperation enhances better customer service and satisfaction through teamwork, therefore we do collaborate, with various travel partners, including airlines, hotels, and our fellow tour operators to provide comprehensive travel experiences. Our corporates or partners are payable by commissions based on the specific contract.
- Liability: Afrima Luxury Travel is not liable for any actions or omissions of its partners, but we strive to ensure quality service through our affiliations.
6. General Terms;
- Modifications & Unforeseen Errors; Our website may be subjected to modifications and errors without the client’s prior notice, and the information provided may be subjected to changes after publication. We accept no responsibility for any unforeseen clerical error, kindly adhere to these changes.
- Shortcomings; it is said to be a shortcoming when the services given do not match the expectations of the client reserves but in Afrima Luxury Travel the following circumstances are non-considerable as shortcomings, minor delays while traveling, deviations from weather or climatic conditions like high/low temperatures, unrealistic expectations about the wild animal's presence or zoo expectations since availability of wild animals can be subjected to be the game of chance under certain circumstances. Afrima Luxury Travel we are the best in ensuring that we provide accurate services to our clients but some errors may arise if brought to our attention earlier we can work on them immediately, we reserve the right to cancel your reservations and you will be refunded according to the specified conditions.
- Questions & Complaints; if you have any inquiry related to your trip before departure, please contact Afrima Luxury Travel consultants via info@afrimaluxurytravel.com, for any complaint about a product owner or supplier while on the trip for instance in the lodge/hotel please report earlier to the owner/supplier and make sure you leave with a written confirmation on your check out. If you have any complaints or inquiries in conjunction with your booking or the product itself please don’t hesitate to contact us on your return home via info@afrimaluxurytravel.com not less than 30 days after your service, kindly share your booking references or kindly forward all your relevant information in writings.
- Accommodation; if the accommodation is fully booked, we will suggest a comparable alternative.
NB; These terms and conditions are subject to change, and travelers are encouraged to review them regularly before making a booking.