term and condition

Afrima Luxury Travel acts as a tour operator as well as a supplier and distributor for travel and tourism-related suppliers. By travel and tourism-related suppliers, we mean Destination management companies, hotels, activity providers, tour operators, accommodation organizers, transport companies, and more.

By the term “booking”, we mean the purchase of any product or service made on any of our websites, or at your local destination when it is part of Afrima Luxury Travel’s network. Bookings are binding when Afrima Luxury Travel has sent a written confirmation to an email address submitted by the customer.

The confirmation is our contract, and it is important that you, the customer, make sure that it is by your order. Any comments must be made immediately. Payment confirms acceptance of these conditions. Afrima Luxury Travel advises customers to print out the confirmation and take it with them on their trip.

You must be at least 18 years of age to make a reservation with Afrima Luxury Travel. Some product owners/suppliers/partners may impose a higher age limit, in which case they will notify you when you order.

Payments and Refunds

The agreed payment terms apply. Usually, a deposit payment is made when the reservation is made. The amount of the deposit depends on the type of safari and accommodation. In the case of Lodge Safaris, the deposit is 30% of the overall value. Payment of the deposit is due at reservation. The deposit is not refundable.

The remaining balance is to be paid at the start of the safari, usually in cash. If payment with a credit card or PayPal is preferred, the customer has to reimburse the handling fees charged to Afrima Luxury Travel (usually 5-8%).

  • Activities and Cancellation
  • All bookings should be confirmed by payment as per the terms of your schedule.
  •  Cancellations less than 72 hours before departure will be charged 100%.
  • Cancellation 72 hours to 7 days before departure will be charged 75%.
  • Cancellation 7 days to 21 days before departure will be charged 50%.
  • Cancellation 21 days or longer before departure incurs no cancellation Cancellation can only be done by email to the email address info@afrimaluxurytravel.com.
  •  “No Shows” will be charged 100% (no show also includes showing up after meeting time).
  • Afrima Luxury Travel reserves the right to resell tickets for no-showing guests.
Alcohol and Drugs

Guests clearly under the influence of alcohol or drugs will be refused entry to the tour with no right to refund. Guests clearly under the influence of alcohol or drugs may be removed from the activity or bus and will be returned by separate transfer at their costs to the pick-up point. The guests are liable for costs incurred due to wilful damage.

The "Right to Cancellation" or "Make Amendments" from suppliers, partners, operators

Circumstances over which we or our product owners (suppliers/partners) have no control, e.g. weather conditions, breakdowns, labor disputes, and the equivalent (force majeure) may result in cancellation/amendment.

Should such cancellation/significant amendment occur, the organizers will provide the customer with immediate notification. If the customer cannot accept any suggested alternatives on the spot, he/she will be given a full refund after Afrima Luxury Travel has been notified by the product owner/supplier/partner.

Insurance Cancellation

We recommend all our customers make sure they have satisfactory insurance arrangements before their trip.


It is considered a shortcoming when what you receive deviates from what you have booked and was confirmed. It is also a shortcoming when you are given insufficient or negligent information about conditions that would normally be of importance to the product you have booked.

  • The following circumstances are not considered shortcomings:
  •  minor delays when traveling;
  •  deviations from normal weather, temperatures, or other climatic conditions;
  •  unrealistic expectations about the wild animal's presence, or "zoo expectation";
  • circumstances resulting from the traveler's negligence;
  •  and the observance of the information in our Tanzania Travel Guide.

Even though we have done what we can to ensure accuracy and availability, some errors may occur. When such occurrences are brought to our attention, we will do our utmost to ensure that you are notified within 3 working days after your reservation has been made. We reserve the right to cancel your reservation and refund the price paid.

Modifications and Errors

Our website may be subject to modifications and errors without notice. The information provided may be subject to changes that have occurred after it was published. We can accept no responsibility for any clerical errors.

Other General Terms

Afrima Luxury Travel can accept no responsibility for accidents or damages (deaths and or other personal injuries) resulting in the discontinuation of all or part of a trip, provided that the damage was caused by no fault of ours or our suppliers.

Questions and complaints in conjunction with your booking

Should you have any other inquiries or complaints in conjunction with your booking before your departure, please contact us by email at info@afrmaluxurytravel.com.

Should you have any complaints about a product owner/supplier/partner while on your trip, be sure to lodge your complaint immediately and officially with the relevant product owner/supplier/partner and make sure you receive a written confirmation before departing/checking out.

If you have any other questions or complaints in conjunction with your booking or the actual product itself, you may contact us on your return home, no later than 30 days after the event took place. State your booking reference and/or forward all relevant information in writing.